Dictionary

This dictionary has been set up to help you better understand the technical "lingo" associated with voice and data communication. Simply click on a letter below to find a particular word.

Interactive Voice Response (IVR)
A CTI (computer telephony integration) application that allows callers to conduct business or obtain information without talking to a member of your staff.

Intercom Auto Dial
A button that is programmed to ring or page another extension whenever the button is pressed.

Internet Service Provider (ISP)
A company that delivers access to the Internet, usually by subscription and for a monthly fee.

Intranet
A private network created for information sharing within a business or community. An Intranet is not intended for public access.

IP Address
A 32-bit number that identifies each sender or receiver of information that is sent in packets across the Internet. It is usually represented in dotted decimal notation.

ISDN
An abbreviation for Integrated Services Digital Network - a way to move voice and data rapidly over existing regular phone lines