Dictionary

This dictionary has been set up to help you better understand the technical "lingo" associated with voice and data communication. Simply click on a letter below to find a particular word.

SDSL
Symmetrical Digital Subscriber Line, a DSL technology that provides the same bandwidth for both uploads and downloads. It is ideal for small and medium-sized businesses.

Send All Calls
A feature that lets you send calls immediately to Call Coverage or to the voice messaging system.

Server
Generally, a computer program that provides services to other computer programs in the same or other computers. The computer that a server program runs in is also frequently referred to as a server (though it may contain a number of server and client programs).

Service Observing
Allows a specified user, such as a supervisor, to monitor other users as they handle a call.

Simultaneous Paging
A feature that lets you make announcements over the loudspeaker and all idle system phones.

Speed Dialing
A feature that lets users dial a telephone number quickly by dialing a short code.

Star Codes
Codes, typically dialed before an outgoing call, that provide special services from the local phone company Central Office (e.g. *67 enables the user to block the sending of Caller ID information to the called party).

Station Message Dialing Report (SMDR)
Used to record information about telephone calls, organize that information, and prepare reports.

System
The Avaya control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit.

System Manager
The person in your business who is responsible for managing your system, including the system programming.

System Programming
Procedures that allow you to customize system settings for your business.

System Speed Dial Numbers
Program up to 100 frequently dialed numbers for the system. Any user can dial these numbers by entering a three-digit code.