Case Studies

Consultedge is committed to solving customer issues. Take a look at how Consultedge was able to help other companies, organizations and institutions.

- Newark Prudential Center

In March 2008, barely five months after opening its doors, New Jersey’s Prudential Center entertainment arena welcomed its one millionth guest, who joined 17,000 other fans in one of the nation’s newest, most advanced entertainment and sports arenas. The arena is home to the National Hockey League’s New Jersey Devils, Seton Hall University’s men’s basketball team, and the New Jersey Ironmen professional indoor soccer team.

“We were committed to excellence in every aspect of the Prudential Center’s development and operation, from the facility design by world-respected architects to a communication system that served our organization, our customers and the city of Newark, which has partnered with us in developing this landmark facility,” said Joe Wyks, IT Representative for the New Jersey Devils.

- Queens College City University of New York

Queens College is part of the City University of New York (CUNY), the nation’s largest urban public university with 230,000 students, 19 separate campuses throughout New York City, and 23 individual institutions.

With 32 buildings on campus, more than 4,500 full and part-time employees, and enrollment of more than 16,500 students, Queens College is a major institution. Often called “the jewel of the CUNY system,” Queens College was recognized in 2006 for its academics in Princeton Review’s America’s Best Value Colleges. Queens College is also home to the Kupferberg Center of Performing Arts, which offers world-class entertainment for students and the public.

- Scarinci & Hollenbeck

The law firm of Scarinci & Hollenbeck has a legacy of success in representing its clients. It had an outdated telecommunications system that had become an obstacle to more efficient, cost-effective operations. The firm needed a telephony system that was equal to the substantial technology investments already made in information and data management.

- New York Media

New York Media, the multiple award-winning publisher of New York Magazine and nymag.com, guides the activities, style and opinions of resident New Yorkers, visitors and far-flung readers. In 2007, the company relocated from its long-time office location on New York’s Madison Avenue to Varick Street in downtown New York’s rising media corridor, Hudson Square.

- American Airlines - VoIP Analysis, Design & Implementation

In 2004, American Airlines approved an ambitious plan to replace the separate voice and data networks around the globe with converged VoIP telecommunications systems. The airline had selected Nortel Networks and AT&T as the hardware and network providers for that architecture. The blueprint called for appropriately configured Nortel Networks IP-PBX systems connected to an AT&T Multi Protocol Label Switching (MPLS) network.

- New York John F. Kennedy Airport

With nearly 15 million passengers going to and from New York City in 2005, American Airlines needed a larger, more efficient terminal at JFK to better serve their customers. American operates more than 230 flights each day from their New York area airports and JFK carries the majority of that traffic. Planning for a new terminal commenced over five years ago, and in late 2005, a new state-of-the-art terminal was opened at John F. Kennedy International Airport.

- Peirce College

Philadelphia-based Peirce College® is distinguished by its online and campus presence, as well as their emphasis on one-on-one communication between students and staff throughout the accelerated seven-week courses of its Bachelor’s and Associate degree programs.  Enabling personal contact, student/faculty collaboration, audio conferencing and call center operations is critical—no matter what.

- Kuiken Brothers Company

Nearly 100 years ago, Kuiken Brothers Company started its business with an overriding mission: to be the leading provider of lumber, millwork and building materials in the markets they serve. Fulfilling that mission meant customer service. It still does today, not only in how Kuiken Brothers serves its customers, but also in the way it expects to be treated.

When the company began investigating a new phone system, it was drawn to Consultedge’s commitment to responding to the needs of its customers.

- Pharmaceutical Company

In the world of pharmaceuticals, bringing a new drug to market typically requires an investment of up to $1 billion with no assurance that the resulting pharmaceutical product will receive regulatory approval. The only way for the company to recoup its risky 10-year investment is through product sales generated by a dispersed army of sales people with easy, dependable connections to customers and corporate managers.

This confidential client found a way to boost the efficiency of its far-flung sales force at the same time it improved communications throughout its US operations.

- Energy Company

With a North American generating capacity of more than 35,000 megawatts of power, this leading energy company supplies and delivers energy to some 4 million U.S. customers from a combination of nuclear, fossil fuel and hydroelectric generating facilities. The company’s use of different electricity generation methods, combined with its emphasis on operational excellence, has enabled it to consistently meet its commitment to its customers of affordable energy and reliable service.

- Financial Institution

Pioneers keep a constant eye on the future, ready to jump at market needs and opportunities their colleagues routinely overlook. This company pioneered an entirely new industry when it identified the parallel needs of borrowers and lenders to connect and a medium uniquely designed to provide those connections: the Internet. Now one of the leading online lending companies, the company has facilitated millions of loan requests for homes, lines of credit, refinancing, auto-mobiles and credit cards. Although firmly committed to its early vision, the company maintains a pioneering strategy that blends in-house growth with the acquisition of complimentary corporate assets.

- Grubb & Ellis

Growth and customers’ needs for more sophisticated and reliable technology were the drivers behind Grubb & Ellis’ decision to relocate its Manhattan-based service center to a state-of-the-art Client Service Center in Wappinges Falls, NY. With the lease at its former center set to expire in just two months, Grubb & Ellis needed to complete its relocation within that time frame and without any interruption in service.  Consultedge’s standard assignment of an individual Project Manager was critical to the move.

- Paragon Federal Credit Union

Paragon’s relocation of its headquarters opened the door to upgrading their business communication system from one that had experienced several failures to a new system with improved reliability, scalability and cost-efficiency.

- MS Society

Every dollar matters to the National Multiple Sclerosis Society, a collective of passionate individuals united together to move toward a world free of MS. Consultedge was called in to provide services that ensured optimal communications and cost-efficient operations.

- ASPCA

Consultedge developed a comprehensive communications solution that addressed the ASPCA’s requirements for reliability, efficiency and the scalability to accommodate additional sites in the future.

- Hearst Corporation

Making Connections in Hearst Corporation's "Green Headquarters".

- American City Business Journals

Consultedge helps ACBJ cut costs across 41 locations.

- Peirce College

The Technology of communication for distance learners creating a virtual learning environment.

- Kenneth Cole

Consultedge and Avaya Global Services deploy Enterprise Branch Connect Solution at core with Avaya IP Office at network edge to link NY Metro-Area headquarters and 82 retail locations simplifies management and reduces voice-data network costs.

- J.H. Cohn

Avaya UCC Speech Access Improves Productivity and Top Line Results.